Terms and Conditions

Payment is required in full at the time of booking for all orders less than $100 USD. All orders exceeding $100 USD, require a 50% non-refundable retainer to secure your date. The remaining balance will be due in full (48) hours prior to your scheduled event Any orders placed with LESS than (14) days notice is required to be paid in full. Your order is NOT booked until a retainer has been received. All due dates will be listed on the final invoice and a reminder email will be sent on the due date. If the remaining balance is not paid in full by the due date, you will have 24 hours to make a payment before cancellation. Any monies paid will be forfeited. Any payment arrangements must be made PRIOR to acceptance and retainer payment. All arrangements are subject to approval and not guaranteed.

Instructions on care and storage will be given with all orders. Once the order has transferred possession, we no longer assume responsibility for any products. Should any illness occur on my behalf at any time, and I am unable to complete your order, you will be notified immediately. I will make every attempt to secure a back-up baker, however if I am unable to do so, you may choose to have your order rescheduled or refunded. Should you become ill or encounter someone who is ill, please notify us so we can arrange for porch pick-up. This will be the only option available in this situation. Should there be severe weather, every attempt will be made to transfer the order to you. Your delivery or pick-up time may be changed, or alternative arrangements may be made at our discretion.

DISPLAY RENTALS & SETUP: Cake stands, treat displays, decorations and back drop equipment are available for hourly rental. A refundable deposit of $150 is required in advanced. It is the client’s responsibility to return all items to our bakery within 24 hours of the event ending. All items must be returned in the same condition as they were rented to avoid incurring a charge. Upon return, the deposit will be refunded immediately in full, minus any damages.

ALLERGIES: however is not 100% free from allergens thus cross contamination may occur in very rare instances. If you have a severe allergy or require a bakery that is 100% free from certain allergens, I would be happy to refer you to another baker/bakery that can accommodate your needs.

CANCELLATIONS: Should you need to cancel your order for any reason, the retainer is non-refundable. Orders cancelled with at least 30 days’ notice or more will be able to reschedule for another delivery day/event. Only one transfer per customer. There will be no transfers for orders cancelled less than two weeks in advance. In the event you decide to cancel and not reschedule, your retainer and payment will be non-refundable, and you will potentially be unable to place any future orders.

Pick-Up and Delivery

PICK-UP: If you are picking up your order, a designated pick-up time will be agreed upon when placing your order. We will confirm your pick up time the week of and any changes should be mentioned at that time. If you are unable to arrive at the agreed upon time, we will allow you to reschedule the pick-up time once and it will be at a time that works with our current schedule.

If you do not arrive at your rescheduled time for pick-up, the items will be donated, and monies will NOT be refunded. Pick-up hours are as follows and are subject to change without notice:

Monday: By Appointment Only!

Tuesday: 9am – 2pm

Wednesday: 9am – 2pm

Thursday: 9am – 2pm

Friday: 9am – 2pm

Saturday: 7am – 12pm

Sunday: CLOSED

I will not be able to accommodate any pick-ups outside of the pick-up hours unless PRIOR arrangements have been made. Delivery and set-up fees are non-refundable and non-transferable.

DELIVERY: I have a limited window for deliveries and will only deliver upon request. When placing your order, please specify if you will need delivery and I will make every effort to accommodate. For all deliveries, please provide a timeline/start time of your event. For weddings, please provide a timeline of your entire day. I would like to ensure that I arrive at an appropriate time. Should I become delayed by traffic or weather, I will communicate with the appropriate party and provide a new ETA. 

*I am not responsible for any delays related to instances out of my control, outlined above.

Tiered Cakes

Tiered cakes require extra time to create and extra love to transport. Any tiered cake that is three tiers or more REQUIRES delivery. I will NOT allow pick up of these cakes. 

Two tier cakes may be picked up; however, I have strict requirements. If you are unable to meet these requirements, delivery will be required. There are NO exceptions.

     - An SUV or large truck is required. Our tiered cakes will not fit in a standard sedan.

     - The vehicle MUST have air conditioning that works.

     - The cake MUST be stored on the floorboard flat and cannot sit on a seat or in someone’s lap.

A signed pick-up waiver will be required as well. I am not responsible for any damages that may occur once the cake leaves my possession. I provide clear transportation, handling and storage instructions. If you choose to pick up your cake, you release ALL liability once the cake is in your vehicle.